Cheap towing San Diego operates in a highly competitive space. The quality of their after-hours live Cheap towing San Diego can make or break their business. Calls must be answered quickly and professionally or they will certainly lose the market in a hurry.

 

Many of a towing operator’s bread and butter can come from calls generated by local law requirement. For illustration, if a police officer is sent to the scene of a drunk driving accident, he will call the local towing company to come out and remove the cars. If the Cheap towing San Diego does not answer that call soon or puts the officer on hold for an extended period of time, the officer will hang up and call another towing service. When this happens, the towing service owner can be put in danger of losing their valued relationship with that law implementation agency. When this happens, they are “blacklisted” and they lose massive sums of revenue. It is critical that a towing answering service know this and be responsive to the unique demands of local law implementation.

 

There is also a different group of calls that are handled for towing services and those calls come from motor clubs. Cheap towing San Diego develops links with local towing companies to help their members. Motor clubs expect fast responses and they are very similar to law enforcement – they don’t like to wait. However, there is an additional layer of complexity with motor clubs, because they usually require that the towing answering service properly eliminate the stranded motorist. So it is not unusual for a towing answering service to follow an extended “script” or call processing arrangement in these cases.

 

Most towing service operators ask that their chosen towing answering service nevermore places any of their calls on hold. But is this realistic? Definitely!  answering setting for towing companies won’t ever place a call on hold. Instead, they’ll pick up 95% of the calls in 3 rings or less and devote their full attention to the caller until the motorist or law enforcement officer is confirmed that a tow truck is on the way. Prompt, effective service is required to retain clients and keep the towing business going smoothly.

 

Cheap towing San Diego must also be prepared to manage extensive and often complex lists of after-hours dispatch operators. The job of the Cheap towing San Diego is to get the requested tow to the right driver at the right time. Towing operators can have multiple drivers on-call after hours along with exceptional contact requirements for each driver (cell, pager, home business, you name it). When a towing service has 4 or 5 towing operators out in the field it is important that the on-call list is managed correctly at all points.